VoIP Calling and Transferring

Placing a Call

To place a call, follow the dialing guidelines below. 

  • Local calls: Dial the 7 digit phone number
    • Example: 575-3420
  • Long distance calls: Dial the 10 digit phone number. There is no charge for long distance within the United States.
    • Example: 555-555-5555

If international calling is required, please contact AGRI Tech for assistance. 

Note: The VoIP phone system does not support 5 digit extensions. 

Transfer a Call - CCX 400 CCX 400

Blind Transfer - Transfers the call immediately to a number or contact.

  1. During the call, press the "…" on the call menu.
  2. Press "Transfer". This puts the caller on hold. Then press "Transfer Now"
  3. Dial the phone number or select a contact to transfer the call.

Consultative Transfer - Puts the caller on hold while you confer with the destination party to verify availability.

  1. During the call, press the "…" on the call menu.
  2. Press "Transfer". This puts the caller on hold. Then press "Consult First"
  3. Dial the phone number or select a contact to consult first.
    1. If the destination is available to receive the call press Transfer Icon (looks like two phones).
    2. If the destination is not available press Play Button to return to the original caller.